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SST Support is second to none.  Achilles and the whole crew are professional, friendly, and knowledgeable.  When putting in a request for support, they always seem to get to it quickly and fix the issue.  Note:  The product itself is quite reliable so we can go months or even years without needing support. But when we need it, it is reassuring to know that this SST stands behind their product.

It has been a true pleasure to work with SST for the past few years. They are always quick to respond to service tickets, usually within minutes of placing the emailed request. Also, great phone support with excellent communication between the customer and support. If we have any type of hardware that is not repairable, new equipment is supplied overnight and field support dispatched the same day. We have had great success using the CD burning software, QA module, and the DMC-EZ burning systems. I look forward to a long relationship with SST.

"We have been a customer of SST Group for over 10 years and the level of support they provide is above and beyond what the competitors in the same space have provided our facility. I would recommend SST Group and it products to any facility that is interested in the best in class product and support"

I have actually had a great experience with not only Jayson but with Suzy, too. I have nothing but good things to say about SST Group. My facilities’ needs were addressed immediately and our device was replaced within 48 hours of learning that it has a non-functioning drive. We, with Grand Strand Health, focus primarily on patient care and it is apparent that you focus on customer care thus enabling us to provide uninterrupted service. I can’t say enough about SST.

" We just purchased and installed our new CD burner from SST Group. We choose the DMC-EZ 550 for its printing speed. The installation, configuration was seamless and training our users was very straight forward due to the intuitive interface. We even came back with several changes to customize our labels and splash pages for the CD produced, and the support staff made these changes quickly to please our marketing department."

"The DMC-EZ software is one of the easiest to use and most powerful that we have found on the market today. The Virtual Media creator has reduced our expenses on overnight or courier costs since delivery of the urgent study requests happen in minutes, safely and securely. Also wanted to note that the support services provided by SST group have been outstanding."