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OUR KEY BENEFITS
We only use products we believe in.
Hardware and software support
When you become an SST Group customer, we do everything we can to ensure a long-term partnership.
We offer a rich suite of support benefits to keep your DMC-EZ software and hardware solutions—and the teams that use them—working at peak efficiency. We make sure you have a smooth experience as long as you are an SST Group customer.
We know customer support is crucial to your success. We help you leverage your DMC-EZ software and hardware solutions to improve business operations and maximize productivity.
SST Group Support delivers quick problem resolutions and has programs available to keep work flowing smoothly and efficiently.
Extended hardware and software support
Let SST Group installation services get your new software or hardware set up so you can focus on your business. Most products come with remote installation and training. Upgrades to on-site installation and training are available on all SST Group systems.
Extended support for most SST products may be purchased anytime during the initial support period. Extended support agreements are available to give your device up to a total coverage period of 5 years, or more.
Support hours: 6 AM PST – 5 PM PST M-F.
What our support can do
- SST Support is second to none. Achilles and the whole crew are professional, friendly, and knowledgeable. When putting in a request for support, they always seem to get to it quickly and fix the issue. Note: The product itself is quite reliable so we can go months or even years without needing support. But when we need it, it is reassuring to know that this SST stands behind their product.ChadPACS Administrator, SD
- We recently purchased two DMC-EZ models from SST Group. The installation and training that Ryan provided was very helpful and professional, he is a great asset to your team. We are looking forward to our working relationship going forward.LacyRadiology - Bay City, MI
- I have actually had a great experience with not only Jayson but with Suzy, too. I have nothing but good things to say about SST Group. My facilities’ needs were addressed immediately and our device was replaced within 48 hours of learning that it has a non-functioning drive. We, with Grand Strand Health, focus primarily on patient care and it is apparent that you focus on customer care thus enabling us to provide uninterrupted service. I can’t say enough about SST.KellyFlorida
- I just want to thank SST Support for the very quick response and troubleshooting support I received. We’re very happy with SST Groups DMC-EZ Software. It works Great!MikeRadiology, NY
- "We have been a customer of SST Group for over 10 years and the level of support they provide is above and beyond what the competitors in the same space have provided our facility. I would recommend SST Group and it products to any facility that is interested in the best in class product and support"KimDirector of Radiology - Texas
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